Help Center

Welcome to NurseCharts Help Center. This is an early version while we build a richer support experience. You can still find quick answers and guidance below.

Prototype Support Assistant (Coming Soon)
Not final — we’re actively improving this area based on user feedback.
Mate (Support Assistant)
Safe & Private
Hi! I’m Mate — your NurseCharts support assistant. Tell me what you’re trying to do, and I’ll guide you. You can also tap a quick option below.
Tip: This assistant is a prototype — for urgent needs, contact support at support@nursecharts.us.
Quick Answers
Fast
How to submit a form
Create → fill details → submit → shows in Forms History
Find your previous submissions
Use Forms History search + filters
Download your PDF
Forms History → Download PDF
Charting forms guide
RN Intake, SNV, MAR/eMAR, ISP, CNA, CCHW
MAR / eMAR medication logging
Medication time, multiple meds per day, daily view
Late Entry Forms
Document visits or notes entered after the service date
Form access by role
RN/LPN access, ISP access, user permissions
Account & login troubleshooting
Password reset, session issues, access
Form Guides
View only
Client Intake Form
Guided walkthrough for completing the Client Intake Form
Plan of Care
Guided walkthrough for completing Plan of Care
Aide Visit Form
Guided walkthrough for completing the Aide Visit Form
Discharge Summary
Guided walkthrough for completing the Discharge Summary
Incident Report
Guided walkthrough for completing the Incident Report
ISP Goal Form
Guided walkthrough for completing the ISP Goal Form
Supervisory Visit Note
Guided walkthrough for completing the Supervisory Visit Note
Guides open as read-only PDFs and cannot be edited.
Contact
24/7 email
Email
support@nursecharts.us
Phone
+1 614-500-0620
Hours
Mon–Fri, 9am–5pm (ET) — after-hours via email